Terms of Service
Appointment Cancellation and Rescheduling
Clients must provide at least a 48-hour notice if they need to cancel or reschedule an appointment. Failure to do so will result in a rebooking fee equal to half the cost of the missed appointment being charged to the card on file. Exceptions may be made at the discretion of the business for illness and emergencies.
Lateness Policy
A 10-minute grace period is allowed for lateness. Clients must promptly communicate if they believe they will be running late. If a client is more than 10 minutes late, it may be considered a late cancellation, and the cancellation policy outlined above will apply.
Communication
All communication regarding scheduling changes, including cancellations, rescheduling, adjustments to services booked, and communicating tardiness, must be made through text to Mandi at (234) 206-1275.
Card on File
The client acknowledges that a valid credit or debit card is required to secure a booking and must remain on file. By booking, the client consents to their card on file being charged the applicable rebooking fee if any of the terms outlined in the sections “Appointment Cancellation and Rescheduling” or “Lateness Policy” are violated.
Refund Policy
No refunds.
Service Estimates and Payments
Price quotes provided are estimates only. Situations may arise that alter the quoted price during the service. Clients are liable to pay for all services rendered upon the completion of their appointment.
Service Results
Results vary based on hair health, hair history, proper maintenance, and other factors. Most hair services require multiple sessions to achieve optimal results, and an exact replica of an inspiration photo is never guaranteed.
Home Care and Maintenance
Mandi will provide the best home care product recommendations and a recommended in salon maintenance schedule to upkeep hair color. The Client is responsible for purchasing these products and scheduling the recommended maintenance appointments. Mandi will not be held liable for any undesired results if the professional advice provided is not followed.
Hair Color Fading and Discoloration
All hair color is subject to fading or discoloration due to factors such as time, smoking, water quality, frequent washing, improper home care, and not maintaining consistent in-salon maintenance.
Adjustment Policy
Clients have 7 days from their appointment to reach out to discuss complimentary adjustments. If an adjustment is agreed upon, the adjustment appointment must be scheduled within 2 weeks from the original service date.
Booking Fee Policy
Some services may require a booking fee at the time of booking to secure the appointment. Booking fees are non-refundable but may be transferred to one future service if the appointment is rescheduled in accordance to the outlined notice period required under the “Appointment Cancellation and Rescheduling” section.
Health and Safety Policy
Clients must inform the salon of any health conditions, allergies, or sensitivities prior to their appointment to ensure safe and suitable services.
Personal Belongings
The salon is not responsible for the loss or damage of personal belongings brought into the salon. Clients are advised to keep their valuables with them at all times.
Photo and Video Consent
By receiving a service, clients consent to the salon taking photos or videos for promotional purposes. Clients may request to revoke consent verbally at the time of the appointment.
Pricing and Promotions
All prices are subject to change without notice. Promotional offers cannot be combined with other discounts or offers unless specified.
Product Purchase Policy
All product sales are final. No returns or exchanges will be accepted unless the product is defective or damaged.
Right to Refuse Service
The salon reserves the right to refuse service to anyone demonstrating inappropriate behavior, including but not limited to harassment, discrimination, or violation of salon policies.
Children Policy
Children are not allowed to accompany clients to their appointment unless they are receiving a service. Exceptions may be made on a case-by-case basis.
Thank you for choosing my salon. Your understanding and cooperation with these terms help me provide you with the best service possible.